Global Payments UK is a payment provider based in Leicester with c380 employees.
The 2013/14 employee surveys and focus groups evidenced key themes for improvement as:
• One to one communication between managers and their team members
• Building management capability
• Managing messages honestly and with integrity at all levels
As a result, the Senior Management Team created and launched ‘Our Culture’ – a list of values and behaviours to be demonstrated by ‘you’ (employees) and ‘me’ (line managers).
All employees attended a one day launch event in November 2014 providing tools and techniques to support them in consistently demonstrating the values at work.