France 2017

The delights of Evian

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Customer Engagement award entry

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Customer Engagement award entry

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Question: What were some of the challenges PRET found working in collaboration with a number of partners? Answer: In the charitable sector funding is not guaranteed, resources are very often stretched and staffing level always challenged, volunteers are playing key roles sometimes at management level. The charitable organisations we are working with have been chosen very carefully, they are diligent caring and passionate; sometimes they are short staffed or have a high turnover- this may come as a source of stress and prevent them to match our expectations in term of engagement. In order to support our partners to the best of our abilities the Pret Foundation Trust resources are always explored to the maximum and we constantly review our level of support involving the wider team as often as necessary. For example we are organising quarterly meeting where the Rising Stars Programme partners are invited to The Pret head office for a day of conversations, presentations and delicious food! This is a time to discuss challenges, celebrate success and plan ways forward. The team in charge of financial support is involved with over 60 organisations in the UK. We work with our Rising Stars partners providing financial grants towards support workers, life skills courses, employability workshops etc.
Question: What were some of the challenges ITV found working in collaboration with a number of partners? Answer: The two areas that posed a few issues were: 1.making sure that the charities chosen were large enough to meet the demand the campaign would put on them and 2. making sure they can measure the outcomes and impacts of the campaign. Selection of the charities was based on a number of factors. Some charities ITV had partnered with previously - we knew they were robust, reliable and experienced, ready to meet the demand that the campaign would inevitably put on them. Other partners were new to the scene and required background checks. Face to face meetings were carried out to ensure that the organisations were prepared to come on board but with an obligation to our viewers to ensure that we direct them through to experienced, legitimate and robust organisations this wasn't a stage that was rushed. It was made clear from the outset that we would need to measure the outcomes and impacts of the campaign - with some of the smaller organisations having less resource this came as a challenge to some. Agreements were put in place where some organisations were given more time to get back to us with clear statistics and results.
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