-2015-
Each of the three categories comprises a number of sub-categories that are confirmed shortly before the conference, each of which should have between three and six shortlisted finalists.
At the Awards Ceremony we declare a winner for each category and each sub-category, for each of the main sectors represented, and for each judging criterion. There is also an award for the overall winner.[/callout1]
Three categories
The three categories each have their own special conference day where the entries are judged, each has its own section in the supplement in The Independent, each will have its own section at The Times website, and each has its own winner and sub-category winners.
Proposed sub-categories
These are the likely sub-categories within each category.
Business Awareness for the Community
Education of the Community
Giving to the Community
Responsible Customer Service
Sustainability &
the Environment
Customer Service
Customer Service Development
Marketing
Technology for Customer Service
Voice of the Customer
Customer Service Training
Employee Engagement
Internal Communications
Recruitment, Talent & Leadership
Staff Development
Technology for People & Performance
[/one_third_last]Sectors
We also plan to award the outstanding finalist from each of these sectors, where we have at least three different companies shortlisted. Finalists can be considered independent of the award category for which they were shortlisted.
* Financial Services
* IT & Communications
* Professional Services
* Public
* Retail
* Utilities
Judging Criteria
There is an award for the outstanding finalist in each of the three judging criteria…
* Impact
* Innovation
* Inspiration
Further detail
[accordion]Changes may be made to the above in the lead-up to the conference.