[callout1] The Peer Awards consist of three distinct awards – Corporate Responsibility, Customer Engagement and People & Performance.

Each of the three awards comprises a number of award categories, each of which has three or four shortlisted finalists.

At the Awards Ceremony we declare a winner for each award, for each category, for each of the main sectors represented, and for each judging criterion.[/callout1]

Three Awards
Each of the three awards has its own conference day where the entries are judged, each has its own section in the supplement in The Independent, and each has its own winner. There is also a single overall winner of each year’s Peer Awards, from across all three separate awards.

Categories for each Award
These are the categories for each award, and each category will have its own winner.

Corporate Responsibility Award Categories

Education of the Community

Education of Young People

Business Awareness for the Community

Giving to the Community

Sustainability &
the Environment

Customer Engagement Award Categories

Customer Service

Customer Service Development

Voice of the Customer

People & Performance Award Categories

Customer Service Training

Employee Engagement

Recruitment, Talent & Leadership

Staff Development

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Sectors
We also plan to award the outstanding finalist from each of these sectors, where we have at least three different companies shortlisted
(some previous year’s finalists are listed beneath each)…
*** Update: the sectors in bold will be awarded in 2014

Financial Services
Bank of America
Barclays
Bupa
Crawford & Company
Direct Line
Friends Life
Legal & General
Lloyds Banking Group
Marsh
MBNA
Nationwide
NatWest
RBS

IT & Communications
Lebara
O2
Orange
Rackspace
TalkTalk
Virgin Media
Vodafone
Wipro

Professional Services
CapGemini
Eversheds
KPMG
PKF
Reed Smith
Simmons and Simmons
Speechly Bircham
Thomas Eggar

Public
Buckinghamshire C.C.
DSTL
Halton Borough Council
Kent County Council
NHS
Skills Funding Agency
Warwickshire County Council

Retail
Asda
The Entertainer
intu Chapelfield
People’s Supermarket

Utilities
Anglian Water
British Gas
Ecotricity
EDF
E.ON

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Judging Criteria
And there is an award for the outstanding finalist in each of the four judging criteria…

* Impact

* Innovation

* Insight

* Inspiration[/one_half_last] Further detail

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    Changes may be made to the above in the lead-up to the conference.