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Customer Engagement Award2019-01-16T16:14:48+00:00

Customer Engagement

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New for 2019

All 2019 finalists will be invited to feature in the 1st edition of the Peer Awards Book we plan to publish at .

A unique opportunity to be included in a prestigious publication available in print globally.

You can find out more about the book at special Engagement Seminars in February and March in London.

Find out more at our Engagement Seminar
Come to our Engagement Seminar

 

Register your interest or just contact us
Register your interest

 


Categories

Every entry you submit is associated with one of these categories.

Some initiatives may lend themselves to being reworked and submitted for multiple categories (or indeed awards)

Each submission can also opt to be considered for a Region and or Sector award – more chances to win.

Some categories may be adjusted in the eventual shortlists, so as to best match what’s eventually nominated.

Video clips from three recent Peer Awards for Customer Engagement finalists; Engage Mutual (now OneFamily), Simplyhealth and Local Heroes


Deadlines

Not yet open for entries
We plan to open for entries on 4 February 2019, and to remain open until 3 May 2019. We then expect to announce the shortlist on 3 June 2019 and for judging to run from that date until 14 June 2019. The Awards Ceremony is planned for 28 June 2019, and the Book is due to be published in early 2020.


Fees

The fee for your initial submission is £350, and for each subsequent entry it is reduced to £250.
Each nominated entry has multiple chances for winning and for acknowledgement.
Options are offered for assistance and further exposure.


The Ceremony

The ceremony planned for June 2019 will again be a champagne afternoon cream tea at a prestigious Central London venue. It is here that all the finalists are acknowledged and the winners announced and celebrated.

Again this year is the opportunity (simply by submitting three or more nominated entries) to be guaranteed acknowledgement and success at the awards ceremony.

click for the awards ceremony page

Many ways to win

It is very easy to submit entries to the Peer Awards, and we are keen to nominate any (non-promotional) entry that is clearly expressed, shows an impact in its target community, is doing something different and is likely to interest fellow practitioners (that is the other finalists, who are also the judges). There are three types of Peer Award – competitive, qualitative and custom.

Competitive Awards
Some categories/sectors/regions could end up having a number of the stronger submissions competing with one another whilst at the same time some others may have less strong entries only. And so there can be an element of the luck of the draw. To counter this we also acknowledge those that score higher ratings than an entry that has been declared winner in another category/sector/region.

Qualitative Awards
This is not a competitive award but is granted by the Peer Awards to organisations (they can be suppliers) that demonstrate an outstanding breadth of innovative work. Because recipients of this award are identified before the results are announced, companies that qualify can attend the Awards Ceremony in full confidence that they will be presented with an award at the event. There is no additional fee for being considered for this award.

Custom Awards
Your company’s opportunity to have a peer award in your own brand’s name without the fuss associated with running your own awards. At the Awards Ceremony you declare the winner from amongst just your shortlisted entries and your award is commemorated in the ceremony programme, at our website and in the Peer Awards Book. Please enquire for details.


The Peer Awards – Step by Step

We summarise here the five key steps in the process for Peer Awards candidates.

Online registration (when we open for registration from 4 February 2019) enables us to create your personalised Peer Awards Dashboard. This is where you draft and submit your entries and later is also where you will be able to review other entries and vote for winners.

You should know which of our awards you wish to enter (you can enter for one, two or all three), and it could be helpful if you already know the number of different submissions you plan to make for each. Take a look at the Company Awards if you plan three or more entries. We do ask for your organisation’s logo, either as an image that can be uploaded from your computer or in the form of a link to your logo at a publicly accessible internet location. We also need this as a hi-res image for the Book.

When you complete and submit the registration form, the system will ask you to verify your email address. Please make sure that you have access to your corporate email (as opposed to a generic email like gmail or Hotmail etc.) so we can verify the organisation that you work for – which is how we vet finalists and judges for quality assurance of the integrity of the Peer Awards.

At the checkout page press the [complete] button to confirm your order (if you are ready to place it now – remember that you do not have to commit until you are ready to start submitting) and for your Dashboard to be generated.

Click to see what the entry form looks like.
The illustration is of an entry where a title, picture and category have been selected, and shows what we need to know about an entry and its description for the purposes of the awards.

You may draft as many entries as you like online at your Dashboard and keep making revisions until you are happy that they are ready to be submitted.

You will need to select the award category you would wish an entry to be considered for, and also to opt-in to a sector and/or region award long-list if you would like. We may subsequently fine-tune the final list of categories, to best suit the entries that get nominated.

Our entry form is completely flexible, enabling you to simply re-use materials that you may have already prepared, for other award entries for instance. You can provide a mixture of text (as little or as much as you choose), images, video and PDF. Our two suggestions are that you provide an executive overview supplemented with reference materials for judges that wish to dig deeper, and that you ensure you address each of the two judging criteria (impact and innovation).

You will be invited to supplement your entry with insights that we might use when writing about your entry in the Book we plan to publish, but that will not be included in the submission being judged. You can wait on this until after the awards are finished, if you prefer,

When your entry is ready to submit, click the ‘thumbs up’ icon on the dashboard and select any of the options offered that you would like to apply.

You may find that an entry could be suitable for other categories as well – from this or another peer award. It will be possible for you to resubmit what is basically the same entry for other categories, but it should have a clearly distinctive focus, title, content and images in each case. After all the different versions could all be judged by the same people and they might not welcome duplication.

Rather than simply just declining unsuitable entries, we frequently revert back to a candidate with requests and suggestions, so that we can hopefully nominate every entry that has the potential to be a winner, which is our intention.

Once your entry is nominated you will be offered a further selection of options.

Being nominated is something to celebrate. Every year we receive a very high quality of entries, and so being included amongst those selected is an honour and an achievement in itself. We send you an electronic badge that you can use, and are delighted to showcase your entry at our website after the judging is complete.

Also now of course, being nominated means you will feature in the Book.

When all the nominations are complete we finalise the categories and assign a quorum of nominated entries to each. It is when the shortlist is announced that finalists discover the specific award categories that their nominated entries are in, and is also when they learn about the other entries that are in the same category.

New for 2019: Confirmation of inclusion on the shortlist is subject to the agreement of the judges. It is possible that by the end of the judging process the consensus amongst the judges will be that some entries that were included by us ought to be omitted from the final list. In this way we will now be able to say that the shortlists as well as the winners are determined by the peer community.

At the awards ceremony we announce the winners of the competitive awards for initiatives that are most innovative and that have the greatest impact for each category, for each award, and for each industry sector, geographical region, and for each of the judging criteria, as well as the initiative that is the Grand Winner of an overall Peer Award.

In addition we grant qualitative awards to candidates that have three or more entries nominated for an award. So for example, you could be guaranteed acknowledgement at the ceremony with a “2019 Peer Award for Commitment to Excellence in Customer Engagement”, and your company could be included in a special section in the Book. At the Awards Ceremony we also plan to acknowledge the company that performs best overall, which takes account of all their nominated entries.

Entries are invited from internal departments and from suppliers of relevant products and services.

Our one proviso is that the entry not be self-promotional, so that the nominated entries (which are basically case studies) can be presented to fellow professionals (the judges) untarnished by any sales agenda.

Entries should focus on one or more internal initiatives, all of which help present an innovative idea or approach. They can all have taken place within one client organisation, or across a number. An involved supplier can be acknowledged alongside the organisation in whose name the entry is submitted. Alternatively the entry can be in the supplier’s name, in the form of a case study championed by at least one end-user organisation.


Peer Review (Judging)

All finalists are invited to also be judges, and we anticipate that it will also be possible to register just as a judge without submitting any entries, to read, review and rate the nominated entries of interest, asking questions of the other finalists for further information and greater clarity where you wish. You may adjust your ratings later with the benefit of hindsight.


Sponsorship

Because of issues of integrity that often surround sponsorship, we only offer sponsorship opportunities for companies that are not also (directly associated with) 2019 Peer Awards finalists.

The benefit of being a sponsor is to have your brand associated with an award category, one of the three awards or with the whole Peer Award, without needing to submit an entry that gets nominated. It gives your brand exposure and recognition at our website, at the Awards Ceremony and in the Peer Awards Book. Please enquire for details.

Alternatively, we have developed a unique proposition for sponsorship that maintains integrity and does not require additional funding. If your company has three or more entries nominated for a Peer Award then you will qualify for a qualitative Peer Award for Commitment to Excellence (at no additional fee). As a vendor/supplier these three can be on behalf of different client companies. As this award is presented at the Awards Ceremony, showcased at our website and featured in the Book, this is a sure way to gain good exposure for your brand and at the same time possibly win one or more of our competitive awards.

You can customise this award to be in your brand’s name – much like it would be in a normal sponsorship – but featuring just your own (or your clients’) entries, with the winner being judged by our peer community. Please enquire for details.


Previous Customer Engagement Finalists

All of these organisations have been finalists for the Peer Awards for Excellence in Customer Engagement in previous years, some of them multiple times. Where you see an entry highlighted this means you can click to view their showcase page…

Arzum; BA; Daisy; Diligent; DPG; Dublin City University; E.ON; Eastpak; Engage Mutual; Eversheds; First Capital Connect; Forrest Williams; Friends of the Earth; JogPost; HSBC; Lebara; Local Heroes; Molson Coors; Nationwide; O2; Phonographic Performance; Primark; RBS; Redrow; Sage; Severn Trent Services; Simplyhealth; Sony; TechComms; Tesco

Register your interest or just contact us
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User Guide

Find out more at our Engagement Seminar

This page may be updated from time to time to reflect changes as they occur