Entries are invited from internal departments (Customer Engagement for instance) and from suppliers of relevant products and services.

Our one proviso is that the entry not be self-promotional, so that the nominated entries (which are basically case studies) can be presented to fellow professionals (the judges) untarnished by any sales agenda.

Entries should focus on one or more internal initiatives, all of which help present an innovative idea or approach. They can all have taken place within one client organisation, or across a number. An involved supplier can be acknowledged alongside the organisation in whose name the entry is submitted. Alternatively the entry can be in the supplier’s name, in the form of a case study championed by at least one end-user organisation.

It is very easy to submit entries to the Peer Awards, and we are keen to nominate any (non-promotional) entry that is clearly expressed, shows an impact in its target community, is doing something different and is likely to interest fellow practitioners (that is the other finalists and CEW (Customer Experience World) Conference attendees, who are also the judges).

The ceremony planned for June 2018 will again be a champagne afternoon cream tea at a prestigious Central London venue. It is here that all the finalists are acknowledged and the winners announced and celebrated.

New this year is the opportunity to celebrate being a finalist (with a certificate and a photo) at the Awards Ceremony even if your entry is not a winner, and (especially with our international clients in mind) the opportunity (simply by submitting three or more nominated entries) to be guaranteed acknowledgement and success at the awards ceremony.

All finalists and CEW Conference attendees are invited to also be judges, and we anticipate that it will also be possible to register just as a judge without submitting any entries, to read, review and rate the nominated entries of interest, asking questions of the other finalists for further information and greater clarity where you wish. You may adjust your ratings later with the benefit of hindsight.

Our exciting Enterprise Award provides a unique way for your company to sponsor a prestigious award, to participate with your own client entries and be sure that at least one of these will be celebrated at the Awards Ceremony, all without compromising the integrity of the award. This enable your brand to be prominently associated with innovation and excellence at the Peer Awards and across our media coverage, at the Awards Ceremony and at the Winners Summit, all for the price of half a dozen nominated entries and a table at the ceremony.