[frame style=”modern” image_path=”http://thepeerawards.com/wp-content/uploads/2015/05/logo-forrestw.png” target=”_blank” size=”three_col_small”]
|
||
FINALIST: | Forrest Williams | |
Entry Title: | Extraordinary Client Care by Law Firm | |
Talk Title: | How to make Every Client Feel Like a VIP | |
Category: | Customer Engagement | |
Sector: |
Professional Services | |
OVERVIEW | ||
[frame style=”modern” image_path=”http://thepeerawards.com/wp-content/uploads/2015/05/pa15-025-forrest-williams.png” target=”_blank” size=”two_col_large”]
Our law firm makes client care the central philosophy behind everything we do and every decision we make. Every single member of our team has full autonomy to make each client feel like a VIP during every conversation and in every touch point with us. We give each member of our team the freedom to make decisions and use their initiative to create a bespoke legal experience for every client.
|
||
IMPACT | ||
In a traditional, typically old-fashioned industry, we are approachable, down to earth, informal and dedicated to supporting our clients. This allows clients to reveal personal details to us, to work better with us in preparing their legal cases, and often results in us developing ongoing friendships with clients – something rare in our industry.
|
||
INNOVATION | ||
This can include contacting them using means such as text message or Whatsapp, connecting with clients on social media, sending personal gifts at difficult times or special occasions, meeting with clients and families at venues to suit them, etc. Our fee earning team each have out of hours numbers and are available to clients 24/7.
|
||
INSPIRATION | ||
In our busy world, we often forget that sometimes what a client needs most is the permission to tell their story without judgement, the time to ask questions and be answered, and the knowledge that someone is dedicated to doing the best they can for them.
|
PA15-025 Forrest Williams2017-04-16T09:32:14+01:00
[callout1]2015 Peer Awards: Finalist Showcase[/callout1]